News Releases

Feb Nuisance calls prove a headache for the MFB

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28 Feb 2008
The Metropolitan Fire Brigade have urged the public to think before they call 000 after a spate of false alarms in Melbourne’s inner and outer suburbs.

False alarm calls attended to by the MFB typically involve people breaking emergency glass at railway stations and schools. Automatic alarm systems that are tampered with or that malfunction are also a common cause of non-emergency calls.

MFB Commander Alarm Assessment Ron Haines said that nuisance calls such as these were a grave waste of time for firefighters.

“Unwanted false alarms can severely impact the ability of the MFB to reach genuine emergency cases. If a real emergency occurs at the same time, fire trucks will have to travel further which could potentially delay the brigade’s response time.

“The safety of people in the wider community is jeopardised through nuisance calls and lives are put at risk. There is also an increased risk of accident and injury to firefighters as well as the general public,” he said.

Commander Haines said that nuisance calls were a waste of MFB resources and time.

“In addition to wasting money, false alarms can congest 000 phone lines and impact the efficiency of emergency call takers by delaying the receiving of genuine emergency calls.

“Time spent at false alarms means that firefighters have less time and resources to devote towards community work, fire prevention and other proactive practices,” he said.

More information please call:

Jessica Warne - MFB Media & Communications
0400 919 778

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