Charging Process
The MFB will write to the owner/occupier with details of the false alarm call before any fees and charges are levied.
This letter will include:
- a copy of the false alarm report completed by the attending fire officer
- an invitation to make a written submission within 14 days from the date of the letter
Owner/Occupiers should provide a written submission* to the Board.
This should outline:
- The actions taken to address the false alarm activation
- Evidence of maintenance if the call was generated by an equipment fault. This information will greatly assist the Board in determining whether or not a charge will apply.
After 14 days, MFB’s Alarm Assessment Services will review the following information to determine if the owner/occupier has a reasonable excuse for the alarm being given:
- The test history of the fire alarm system
- The attending fire officer’s report
- Any submission by the owner/occupier
- The false alarm call history report
- Other reports eg. From fire maintenance/monitoring companies
*Please write to:
Manager Alarm Assessment Services
Metropolitan Fire & Emergency Services Board
PO Box 151
MELBOURNE VIC 8002
or email submissions@mfb.vic.gov.au