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Public Complaints

To make a complaint, please complete and submit the MFB's public complaints form below.

Your complaint will be registered and you will then be contacted by a member of the Ethical Standards Unit.

If you have any questions about the complaints process or a complaint you have submitted, please direct your enquiries to: ethicalstandards@mfb.vic.gov.au

Ethical Standards Unit
Metropolitan Fire and Emergency Services Board
Level 2,  456 Albert Street
East Melbourne VIC 3002

If at any stage you wish to withdraw your complaint, please notify the Ethical Standards Unit with your intentions as soon as possible via the above contact details.

Please note, fields marked with an asterisk (*) are mandatory.

Contact Details

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Facts and features
Safety Tip

The Australasian Fire and Emergency Services Authority Council (AFAC) recommends monthly testing of smoke alarms to ensure they are working correctly.

Its True

Only working Smoke Alarms save lives.